Data Protection Policy

Abi Fernandez | Elevated Health and Healing Ltd

Effective Date: 12 April 2025

1. Introduction

Abi Fernandez | Elevated Health and Healing Ltd ("we", "us", "our") is committed to protecting the privacy, confidentiality, and security of our clients’ personal data. This policy outlines how we collect, use, store, and protect your data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Who We Are

We are a private healthcare and wellness service providing concierge-style physical therapy, nervous system healing, trauma-informed care, and somatic rehabilitation for high-profile, conscious women seeking deep, personalised healing in the comfort of their own homes.

3. What Information We Collect

We may collect and process the following personal data:

Full name and contact details (email, phone, address)

Date of birth

Health and medical information relevant to your care

Treatment notes and session records

Payment and invoicing details

Communication records (emails, booking forms, messages)

4. How We Use Your Data

We use your personal data to:

Provide safe, personalised, and effective healthcare services

Manage communication, appointments, and follow-ups

Process payments and issue invoices

Comply with legal, regulatory, and professional requirements

Improve our services and enhance your experience

5. Lawful Basis for Processing

We process your data under the following lawful bases:

Consent: You have provided clear consent for us to process your data.

Contractual necessity: Data is required to provide agreed-upon service.

Legal obligation: To meet professional and legal healthcare record-keeping requirements.

Legitimate interest: To operate and deliver our services safely and efficiently.

6. Data Sharing

We do not sell or share your personal data for marketing purposes.

Your data may only be shared with:

Healthcare professionals, with your explicit consent

Secure third-party platforms (e.g. clinical systems, booking systems or payment processors)

Legal or regulatory authorities if required by law

All third-party partners are data protection compliant and handle data securely.

7. Data Storage and Security

We store personal data using secure, encrypted systems and protect paper records (if used) in locked storage. We retain client health records for a minimum of 7 years, as required by healthcare regulatory guidelines.

8. Your Rights

Under the UK GDPR, you have the right to:

Access your personal data

Request correction of inaccurate data

Request erasure (in certain circumstances)

Withdraw consent at any time

Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise your rights, contact us using the details below.

9. Contact Information

If you have any questions about this policy or how your data is handled, please contact:

Abi Fernandez

Director, Elevated Health and Healing Ltd

Email:

[email protected]

Website:

www.elevatedhealthandhealing.co.uk
We are registered with the Information Commissioner’s Office (ICO).
Reg No 00019962547

10. Cookies and Website Usage

This website uses cookies to enhance user experience and ensure proper functionality.

Cookies are small text files stored on your device that help us:

Monitor basic website analytics and performance

Remember user preferences and session activity

Support secure and smooth navigation of the site

We do not use cookies to collect sensitive personal information or for marketing purposes without your consent.

By continuing to use this website, you agree to the use of cookies in accordance with this policy.

You can manage or disable cookies at any time through your browser settings.

For questions or concerns about cookies, please contact:

[email protected]

11. Copyright & Image Use

All content featured on this website

—including but not limited to text, images, videos, graphics, and logos—

is the intellectual property of

Abi Fernandez | Elevated Health and Healing Ltd, unless otherwise stated.

This content is protected by copyright law and may not be copied, reproduced, shared, or used in any form without prior written consent.

For permissions, collaborations, or media enquiries, please contact:

[email protected]